Individualised Living Options (ILO) Kalamunda

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Information about how to make a complaint

The NDIS Quality & Safeguards Commission offices in Western Australia
They are based at: Level 1, 200 St Georges Terrace Perth WA 6000
They can be accessed online by following the link: https://www.ndiscommission.gov.au/about/complaints

Further Information

If you need an Interpreter
Please call 131 450 or visit www.tisnational.gov.au.
If you are deaf, or have a hearing or speech impairment, contact the Quality and Safeguarding Commission through the National Relay Service.
For more information, visit www.relayservice.gov.au contact the Helpdesk on 1800 555 660

Other Statutory Agencies in Western Australia

Western Australia Consumer Protection
Telephone: 08 6552 9596, or 1300 30 40 54
Email: consumer@dmirs.wa.gov.au
Website: commerce.wa.gov.au/consumer-protection

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA has been superseded regarding complaints relating to Disability Providers:

HaDSCO
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Fax: (08) 6551 7630
Email:  enquiries@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth, WA 6838.
Office address: Level 2, 469 Wellington Street, Perth, WA 6000